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Frequently Asked Questions

Why shop Beheld?

At Beheld, our mission is to reimagine and elevate the current market offering of artwork curated for young people’s spaces. By shopping Beheld, you step away from anonymous, mass-produced pieces, you support Canadian Artists, and you build a collection of unique artworks that (we hope) you will want to keep forever.

Is Beheld artwork just for kids' spaces?

While our collections are curated in look and feel to be appropriate for young people’s spaces, we have attracted customers and end-collectors of all ages. Our focus is on timeless, unique pieces that we believe can transcend life-stage, and reach full circle to the next generation. Art (you) and your kids won’t outgrow!

What is an original artwork?

Original artwork refers to any artwork considered to be the first authentic example of the Artist’s piece. There is only one in existence, and you can be assured it is unique. All of artwork on the beheld platform is original.

What is a certificate of authenticity?

A certificate of authenticity is a written document that attests to an artwork’s authenticity. Think of it as an identity document for your art, serving as an official guarantee of its origin and specifications, such as the Artist’s name, the title and dimensions of the piece, and whether it is an original artwork or a limited/open edition. 

Beheld issues certificates of authenticity signed by our founder for every piece of artwork sold. We print our certificates of authenticity in a sticker format, so you can choose to affix it to the back of your artwork once it is framed, or simply keep it for your records. 

Does my artwork come framed?

Artwork is unframed unless otherwise noted. Please contact hello@beheld.ca with the subject "Framing Options" for information about framing for your artwork.

Do you offer custom sizes?

If you see a photographic artwork you like and have custom sizing or volume order requests, please contact us at hello@beheld.ca for more information.

Do you ship worldwide?

Not yet! Just Canada, the United States, and the United Kingdom, for now. Don't see your country? Reach out and let us know: hello@beheld.ca

I am an Artist interested in working with Beheld!

If you are an artist interested in working with us, please get in touch at hello@beheld.ca with ‘Artist Application’, in the subject line, and in the body of your message please provide a link(s) to your website and/or other online portfolios and relevant platforms showcasing your work. We look forward to hearing from you!

Shipping & Returns

When can I expect to receive my artwork?

Once your payment has been processed, you will receive an email confirming your order, and we will begin preparing your artwork for delivery. 

Each order is packaged by hand. 

Processing time is typically 6-10 business days. You will receive a second email notification when your artwork has shipped!

After processing time, please allow up to 10 business days for shipping within Canada . International orders may take 3-5 weeks to reach their destination.

What should I do if my artwork arrives damaged?

If your artwork arrives damaged or you have received the wrong order, please contact us within 14 days at hello@beheld.ca, citing your order number in the subject line. If your artwork has been damaged during transit, we will work to resolve the issue for you as efficiently and effectively as possible.

Do you accept returns?

Beheld does not accept returns.

We are committed to providing customers with the highest quality visual and descriptive representation of the artwork as possible, and we stand behind our art with a 100% quality guarantee.

If you have questions or concerns about your artwork after you receive it, please contact us at service@beheld.ca.

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